Discover the International Retail Banking

Managed by Michel Le Masson, IBD organizations in Paris shall:

• carry out the BUP (Universal Retail Banking), the Customer Project and the Group PMT in all geographies of presence,
• guarantee the correct implementation of Group Norms and operating principles and take responsibility for the performance and results of international retail banking subsidiaries on behalf of Credit Agricole S.A. IBD Paris organizations are therefore responsible for, and help the subsidiaries to define their strategy and their operational execution. They guarantee the singularity of their implementation within the Group,
• increase the development of business synergies with other business lines,
• secure the implementation of major projects, of the Business lines,
• carry out Group innovations within subsidiaries,
• help subsidiaries with their digital transformation,
• manage career paths and international mobility,
• responsible for Crédit Agricole S.A’s investment optimization in international retail bank interests, IBD Paris organizations therefore regularly review the portfolio of IBD holdings in close collaboration with the relevant Group business lines, in order to consider the Group’s interests in the best possible way.

The Pole Strategy - Steering – Development (IBD/SPD), managed by Olivier Guilhamon, has six departments:

• IBD Strategy and MTP follow-up (SPD/SSP)

The Strategy and MTP follow-up department belong to the Pole Strategy - Steering – Development are managed by Sophie Collot

The Strategy and MTP follow-up department (SPD/SSP) :

It is a driving force for strategic thinking on the development of both existing and potential countries. It contributes to the definition of the subsidiaries strategy, in particular in coordination with the business, 4 Finance / Country coordination teams, and ensures the transversal monitoring of the achievements of the entities’ MTPs.

It carries out the following tasks:

• Supports IBD DG in steering banks and on some transversal projects
• Contributes to the definition/formalization of the international banking strategy and the variation of the Group’s strategic ambitions
• Provides a transversal and regular monitoring of entities' MTP achievements
• Structures and manages the International Banking Strategy Community
• Provides a link with the Group Strategy Division (DSG) for the activities under its responsibility
• Conducts strategic, economic and financial analysis of the competitive environment (benchmarks of the banking markets and the main competitors) and ensures continuous monitoring of the different markets in order to stimulate strategic thinking
• Prepares/contributes to Division management highlights (DG seminar, ...) Contributes to organic and external business growth projects

• IBD Finance / Country Coordination (SPD/FCO)

The Finance / Country Coordination department belongs to the Pole Strategy - Steering – Development are managed by Véronique Maire.

The Finance / Country Coordination department (SPD/FCO) :

Participates in the supervision of the entities, especially in their financial dimension. In this capacity, it plays a key role before the boards in preparing the submission of the Group’s board members and summarizing the main points of focus identified by IBD

The Country Coordination Officers within the Finance / Country Coordination department

• are the entry points (when a matter is not directly addressed by the IBD Head, Deputy Head or General Secretary), for each international bank
• act as transversal correspondents of the entities within IBD
• assist the IBD Head and his deputy in steering and supervising the entities, they are able to respond shortly to any request from the entity
• ensure the preparation of the Board of directors in liaison with the entity
• coordinate the information within IBD between the different departments
• they have the transversal vision of the country that allows them to participate in the strategic thinking of the development of the entity
• communicate with their correspondents in the regalian functions that follow the country they are in charge of

The Finance / Country Coordination department intervenes largely on management control issues and to a lesser extent on accounting matters (large monitoring by the Groupe Finances Division / Accounting and Regulatory Information (FIG/ICR)), as well as on financial management matters (large monitoring by the Groupe Financial Steering Department FIG/DPF) for Italy and by IBD for the other entities.

It performs in close coordination with its correspondents in the Steering division and Control Functions Unit the following tasks:

• The preparation of IBD budget, the monitoring of suppliers accounting and overheads
• The monitoring of the subsidiary budget process as well as the monitoring of achievements through the Omega tool (analysis of the evolution of income statement and indicators of commercial activity, Equities, RWA)
• Building entity dashboards for consolidated reporting
• Analysis of the incomes and their determinants, analysis of the NBI (and more particularly of the interest margin), overheads and depreciations, cost of risk (in conjunction with Group Risk Management Department (DRG)
• In collaboration with FIG/DPF, compliance with ALM arrangements, the monitoring of liquidity through IBD-driven Finance Committees and the monitoring of limits in collaboration with DRG.
• The monitoring of regulatory ratios
• The dividend policy
• The instruction of financial communication specific to international banks and the interface with rating agencies and Group Statutory auditors
• In support of FIG/ICR, the supervision of subsidiary account statements, the elaboration of consolidated accounts and the setting of Group accounting standards

• IBD Information system and Transformation (SPD/SIT)

The Information system and Transformation department belongs to the Pole Strategy - Steering – Development are managed by Patricia Moreau-Troufleau. 

The Information system and Transformation department (SPD/SIT) :

• instructs the IT strategy, organizational transformations and major subsidiaries IT projects before their validation by the board and it also monitors their implementation
• ensures that the IT strategy of Universal international banking is aligned with the strategy of the Group’s IT line of business, in compliance with the banks’ strategies
• involved in all acquisition and disposal projects to provide the support needed to evaluate and manage the associated IT risks.
• instructs the structuring projects with high strategic stakes before being validated by the subsidiaries’ boards (CISI)
• operates on behalf of the IT and Digital division (ITD), the Chief Information Security Officers (CISO) and IT Security Officers (RSI) community of banks worldwide (English-speaking community)
• acts as a facilitator between the IT Security and Risks Division (ITD/DSR/SRI), in its regalian responsibility in terms of IT security, and the international banks
• mobilizes the ITD teams where necessary, in particular to be aligned with the Group’s best practices and to benefit from the sharing of experience of other units
• It is part of the governance framework defined by ITD in terms of compliance with standards, consistency of technological choices, innovation policy as well as monitoring of IT budgets
• manages the international banks CIOs by advising and assisting them to ensure that they benefit from technological developments and Group synergies while taking into account the specific characteristics of their local environment
• fosters synergies and optimizations (notably through Licensing, Purchasing, Solutions and Group Expertise). It ensures compliance with transversal Group processes (e.g. IT radar, IT budget, HR)
• facilitates and accelerates the implementation of innovation topics between international banks and with the Group
• promotes collaborative work between the CIOs of international banks to increase collective performance (CRM program, architecture, data, security, RPA - Robot Process Automation...)

• IBD Corporates, Deal Flow and ESG (SPD/EE)

The Corporates, Deal Flow and ESG department belongs to the Pole Strategy - Steering – Development are managed by Christophe Marty.

The Corporates, Deal Flow and ESG department (SPD/EE) :

• ensures the deployment of the Customer Project in the international banks on the corporate market in terms of distribution marketing, sharing best practices and developing synergies.
• manages the corporate business line in the international banks by coordinating marketing plans, steering the performance of the corporate market and developing exchanges within expert communities (coverage, cash management, Capital markets, trade finance, ESG/ net zero trajectory for corporate). It ensure that the resources mobilized are in line with the priorities defined in the MTP
• mobilizes commercial synergies between the international banking units and with the regional bank, LCL and CACIB networks in order to improve the support of the Group's customers in international banks and to develop their business assets. To this end, it promotes the development of our geographical locations among the Group's international customers (SME - small medium enterprises, MSE - medium - sized enterprises, and MNC - Multinational Corporations) and ensures a joint commercial management with retail banking networks in France (LCL and regional banks), the PAI - Credit Agricole Group International Busioness Solutions Department / International desks and CACIB (Coverage, sales - Transaction Banking) via portfolio reviews and business intelligence
• organizes the MTP transformation projects of corporate business to align offers, tools, processes and expertise with the best industry standars by promoting the sharing of est pratices and capitalizing on the Group's resources
• develops the skills and expertise of the corporate international banking teams in order to position them as 1st circle bankers and to provide value-added advice (IBD Corporate Academy is organized around a coverage course and expert programs on Cash Management, Capital Markets and ESG)

via the Deal Flow department (EE/ENG)

• provides the deal flow function that monitors all non delegated credit submissions of internationak banks and allow to adress the most significant submissions in terms of impact on the banks' performance
• organizes and manages the IBD credit committee, which meets weekly under the chairmanship of the IBD Head or his deputy
• seeks the opinion of the Risks and permanent control department on topics concerning risks strategies or submissions likely to justify complementary provisions

The Credit Risk Analysis (DRG/RCG/ARC) department participates in the credit committe and in particular provides an opinion on non-IBD sectors (real estate professionals, hospitality, banking and financial professionals).

The Deal Flow department is the guarantor of the alignment of international banks's credit processes with the Group's standars, which leads it to conduct portfolio reviews and to manage the deal flow area in subsidiaries.

• IBD Marketing Distribution Multichannel (SPD/MDM)

The Marketing Distribution Multichannel department belongs to the Pole Strategy - Steering – Development are managed by Romuald le Masson.

The Marketing Distribution Multichannel department (SPD/MDM) :

Under the MTP :

• Coordinates the deployment of the Group’s customer project with international banks in retail markets, notably by using the relational excellence model already established in our domestic markets, and which acts as a differentiator and accelerator of digital transformation and accountability
• Except for Italy, Italy, IBD/MDM is taking the lead in deploying the most suitable relational model to each country and benefits from the support of PRG (Group Project Division) teams and means in order to capitalize on the experience and means already deployed by PRG in other entities
• Accompanies, in co-management with IBD/DIR/SIT, the development of digital policies and roadmaps, implementation monitoring and performance analysis
• Contributes, under the leadership of the IBD/DIR/SIT team, to the deployment and anchoring of the CRM - NCT (Customer Relationship Management - New Commercial Tools) project on the business section

In central :

• Participates in the various governance committes or bodies set up by PRG (COPIL MCER, Customer Champion, Codev PRG, PMA, Copil cooperation Italy...)
• Insures the NAP secretariat for all submissions requiring an IBD NAP, in particular new non-Group partnerships contracted by different subsidiaries. In the context, it formalizes the approval submission by obtaining the opinions of the compliance, risk and legal divisions and creates the link with its correspondents in the subsidiares
• organizes the sharing of experience in international banks and promotes the deployment of innocative projects by international banks to the rest of the Group

Concerning CA Italia:

• PRG directly monitors the implementation of the Group Project through the Italy coordination cell transferred from IBD to PRG
• IBD/MDM remains the recipient of all exchanges between PRG and CA Italia in order to preserve the transversals geographical vision and to be able to interact when necessary, with the entity, especially prior to the boards of directors, where the topics of the diffusion of the relational model and of the Group Project deployment are discussed

• IBD Agri Agro and Professionals (SPD/AAP)

The Agri Agro and Professionals department belongs to the Pole Strategy - Steering – Development are managed by Thierry Marotine.

The Agri Agro and Professionals department (SPD/AAP) :

• transfers the Group’s Agri-Agro/Pros expertise to international banks. Taking into account the specific characteristics of each international market, it transfers the Group’s expertise (PRG/ regional bank) regarding knowledge of the Agri Agro sector and knowledge of risks, while adapting it to the local context
• transfer of expertise covers a variety of fields (credit process and back-office, CRM credit, Agilor partnership, commercial management, help with the energy transition, optimization of the distribution models)
• deploys in international banks the Group Project on the professionals’ markets by mobilizing the specialized know-how of the regional bank or LCL

The Governance / Communication/ International Coordination area (IBD/GCC) managed by Fabrice FERRERO, General Secretary. Performs the following assignments:

• The IBD General Secretariat: coordination of decision-making bodies, archive of minutes, supply of data to Orion, archive of board files, internal control system of the division
• The instruction of the “fit and proper” submissions of the international banks board members before transmission for validation to the General Secretariat of Credit Agricole S.A
• The analysis of the companies’ bylaws in order to anticipate the topics of renewal of the board members as well as the monitoring of shareholders’ agreements or specific arrangements linked to listed companies
• Monitoring of specific projects linked to the CSR in international banks (societal projects, reporting and extra-financial communication)
• The instruction with DFP of investment and divestment projects in international banks
• IBD’s internal and external communication in conjunction with the Group’s communication Department, and with a functional link to the subsidiaries’ communication departments, which it also manages
• Promoting a transversal geographical vision in Europe

• The IBD Management Committee led by Michel Le Masson is the decision-making body for the activities of IBD Paris and the decision-making and steering body for subsidiaries guidelines. The Committee consists of International Bank’s General Management (Director, Deputy Directors, assisted by BPI General Secretary) and integrates the team managers of BPI/Paris, the Country officers and the Director of International Human Resources.

• Decisions and guidelines concerning IBD subsidiaries and/or the IBD/Paris teams are prepared and decided during the Thematic Committees (Country action plan Committee and digital and Major projects Committee).

• Furthermore, Business line Committees, chaired by a member of IBD General Management and involving the Business lines teams of Crédit Agricole SA, are responsible for decision-making regarding the main regulatory and/or investment topics of the IBD subsidiaries. This takes place in a formalized delegations framework (IBD Credit Committee, Human Resources Committee, CISI IBD - Information Systems Investment Committee, Financial Committee, IBD NAP Committee, Internal Control Committee, Risk Monitoring Review, and Monthly Compliance Review).

In addition to the previous teams directly managed by Michel Le Masson, the following teams contribute to the development and realization of the International Retail and Commercial Banking objectives, interfacing with their respective business lines :

• The International Human Resources unit (IBD/IHR) managed by Valérie DELPIERRE, International HR Director within the Group Human Resources Division under the responsibility of Benedicte Chrétien,
• The Compliance teams (DDC) managed by the IBD Compliance Supervisor, within the Group Compliance Division, under the responsibility of Martine Boutinet.
• The Risks and Permanent Control (IBD/RPC) unit is managed by Jérôme Legrain, and belongs to the BPI General Management (functional report) and to the Group Risks Management (direct report), under the responsibility of Alexandra Boleslawski.
• The Internal Audit function (IGL) is managed by Frédéric LIRIS, Head of the pole Audit Regional Banks and International Banking Development, within IGL Division under the responsibility of Laurence RENOULT

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